After missing a shuttle with another company, I called this company and was instructed that there might be seats available. I went to the van and asked, but was told by the driver that he didnt know. I called back the main company number and let the lady speak with the driver. He was still confused, by this time we were 10 min past scheduled departure time. He went back in and there was a counter person inside who came out and proceeded to tell me how what I was doing was not allowed. I said I did not nor could not know about their proceedures.
No amount of explaination about me just doing what I had been told could get through to her. She disavowed any responsability for what other employees of her company told me to do. I decided to use a different means of transport. As i was walking out to call uber, the lady at the original company coincidentally called out to me that they had a shuttle. I gladly paid her. I went outside to wait.
As i waited outside another employee from go rochester came out and told me I should be ashamed at myself for yelling at the counter girl. Incredable, to be yelled at and then have someone try to shame you for defending yourself. I endulged her, but she too could not accept the concept of organizational fault. If someone in your company is at fault, or if your proocedure is at fault, you, as an employee of the company, represent the company for that fault. You own it. That is your job. This happens to me often enough in my work. Here I was being told to apologize to this employee because she kept on telling me I was at fault, and I wouldnot accept it. Apparently nobody at this company is responsible for what anyone else at thiscompany does. It was point of principle that I should have just ignored. Some people will never get it, but after days of flying around sometimes all you have is principle to keep you going. I hope all of Minnesota is not like this company.
BTW This was my first ever review. Can I give negative stars. Go use Rochester shuttle Service instead.
24 September 17