Book Super Shuttle Miami for your next flight

We use Super Shuttle every year when we visit Miami. Always great service but yesterday was especially great. I was traveling with my wife, two babies, mother in law and an aunt. Lots of luggage. When we arrived at our apartment I was so preoccupied with getting all of the luggage out that I forgot my briefcase on the shuttle. An hour went by before I realized it, my life is in that briefcase. Laptop has all work info which is one of the reasons I was traveling and my wallet was in my briefcase. I called super shuttle’s office and they called the driver. He said he had it and was going back to the office now. Kadisha is the lady I talked to and made sure they had the briefcase. She even stayed a few minutes late after her shift to make sure I got it. Kadisha is an excellent person and basically saved my entire trip. The driver was great too but I cannot remember his name. Great company, great people! Remember to always tip your driver!

I've been a regular customer of SupeShuttle since early 1990's. For me this company is the safest and more secured door-to-door airport transportation. Their drivers are very professional and courteous. Their rates are very affordable and their vehicles are clean and tidy.

Booked return fare with Super Shuttle from Miami Airport and back from cruise Port for transfer Oct.23 and Oct.30. No problem getting there but left waiting in the hot sun for our pickup for our return to Miami airport. No one came for us. Notified Super Shuttle who responded with apologies & a promise of refund within 5-7 days. Never received any refund. Several queries to them have not been answered. Good luck to anyone else who is expecting refunds or courtesy from this company.

Great service. Always. SupperShuttle was recommended by a friend a couple of years ago and I have been using it since. Thank you!

Prompt, caring and friendly service of drivers needs to be mentioned and accounted for. We use SS several times during the year and have had no regrets with their service.

This is the worst taxi company anybody could every use. They are unprofessional d rude as hell. We waited over an hour to be picked up. After being picked up the driver drove around three additional times looking for others who were no where to be found. This was a waste of money and definitely overpriced charging $34 going and coming. I will be calling the better business bureau. It’s 11:12pm and I still haven’t checked in my hotel. 11/15/2019

Their prices are reasonable and their staff is excellent. Kudos to our driver, Michael. He was outstanding!!

My driver was great. And I did not have to inconvenience my family with the early drop off.

Excellent service, clean van, helpful and gentlemanly drivers. Use them. Made getting to and from the airport very easy.

I was able to check in quickly upon landing and received clear directions to my pickup area. The staff were friendly and very helpful and I was on my way to my hotel in record time. No complaints and I'm highly satisfied.

I was able to check in quickly upon landing and received clear directions to my pickup area. The staff were friendly and very helpful and I was on my way to my hotel in record time. No complaints and I'm highly satisfied.

I took SuperShuttle on Sun Oct 6 from Miami Airport to off Alton Road and it was very good. The gentleman at the curbside at the Miami Airport was very helpful and courteous. The driver drove very well and was very helpful. The vehicle was in good driving condition and music played during the trip was very soothing.

Absolutely horrible! The paperwork we got said it work take 5-15 minutes after we called. When we called, they said 20 minutes. No big deal. After 4 phone calls and an hour and 7 minutes, our shuttle arrived. We had a reservation months in advance. Never again.

On time, even a little early for the pick up. Our driver was a lovely courteous gentleman. Highly recommended! Is a piece of cake!

Excellent, courteous, informative and on time service!!! My family used Super Shuttle from Pembroke Pines to Miami Airport on Sunday, 22 Sept, 2019. Our driver, Mike in a black suit and big black hat, is an excellent professional and was very helpful when we arrived at the airport. I highly recommend him and would definitely hire him again. Thank you Mike.

Highly recommended. New vehicles. Great customer service. Competitive prices. Do not overspend with Taxi, Uber or Lyft, it doesn't worth the to pay for $$$$ difference. 5 stars to these guys!

I highly recommend Super Shuttle. They are on time. My flight was delayed. They sent me a text message informing that the driver could not find me. I called them back after I picked up my luggage. I only had to wait for the driver a few minutes. He was very courteous.

Fast and friendly service. I appreciate the follow up to ensure my flight was on schedule so that they could be in place.

Service was great. Helped with luggage but not much interaction with driver. Despite being quiet, he was polite. Drives safe although van was in dire state asthetically, but able to get me to my destination

It was a great experience. The driver was early and in a quick time we were at the airport from the hotel. Awesome service.

The driver SUNDAY was right on time very nice, great ride to airport and I loved the music You need more driver like him.👌

I was in the van within minutes of arriving at their kiosk and on my way a few minutes there after. Driver was EXCEPTIONAL! Though it was my 1st time using this seevice, I will continue to use it without question from here on out.

The people at supershuttle Miami are the most unreliable unprofessional people that I had the misfortune to call! My ride was supposed to pick me up at 5:05 and at 5:20 I began calling to find out when I was going to get picked up. I called every 10 minutes and they kept telling me that he was just around the corner. It was a lie. The driver picked me up at 6:00 after I waited for them in the rain and they got me to the airport by 6:40. I just about missed my flight which boarded at 7:00!! Don't rely on these people to pick you up and take you to the airport!!

Super Shuttle was the best part of traveling through Miami airport. It was easy to book, easy to find when I arrived, and the employees were happy, friendly, and smiling.

Excellent service. The drivers are great people, very helpful and super nice. I trust them with my elderly mom to take her to and from the airport. The vehicles are very clean as well. We are very satisfied and know we can continue to trust them every time our mom flies to visit us.Thank you

Excellent service. The drivers are great people, very helpful and super nice. I trust them with my elderly mom to take her to and from the airport. The vehicles are very clean as well. We are very satisfied and know we can continue to trust them every time our mom flies to visit us.Thank you

Arrival within 10 minutes of stated pick up time. Jesus was very friendly and safe driver. Always happy with Miami Super Shuttle service. Not the same in other cities unfortunately. Love the interteractive map. Highly recommend. AAA discount a plus.

The Super Shuttle service is well worth the value. They were prompt and delivered me well on time. The driver was friendly and polite. They texted me an interactive map of their location along with a description of the vehicle, it's number and a picture of the driver with their name. This provided an extra layer of security. I am never disappointed. Plus they partner with other rewards programs and proved to be an extra benefit in assisting me to prevent my points from expiring. Two thumbs up.

Excellent friendly and safe. Hector was excellent! Easy to book easy to pay easy to access at airport. Terrific service!

THEY ROCKED! Our plane was an hour late because of de-icing....the Miami Super Shuttle staff person was so wonderful calming our party to reassure we would get our shuttle. ..it only took 15 minutes to dispatch Hector (he Rocked even more). Our ride in the rain was as smooth as ice. Hector was friendly, caring, knowledgeable of the area and was an incredible driver....so TOTALLY recommend this company.

Excellent friendly ands safe. Hector was excellent! Easy to book easy to pay easy to access at airport. Terrific service!

Traveled from MIA to FLL recently and found the service to be safe and reliable. Pick up and drop off at destination was hassle free. Will highly recommend this service.

Safe rides always on time. Great app tells location of shuttle an ETA

My super shuttle actually arrived early and got us to the airport early, which was a load off my mind. My driver was very polite and courteous . It was a pleasant ride. I will look for super shuttle in all the cities that I travel to from now on.

Just awesome! I use super shuttle for pick up to airport in NYC, I am very pleased with the service and believe in being loyal to a business. When I need my Mom taken to or picked up from Tamarac to Fort Lauderdale Airport I trust SuperShuttle. My Mom gets very confused finding the shuttle and they have bent over backwards to make sure they find her no matter how hard it has been at times to locate her... They give 200% at dispatch and the drivers have been the same, just awesome. I do tip well which always help, but the drivers deserve the great tip because they have been so patient and wonderful with Mom.

I was double charged for a ride from Port Everglades to Fort Lauderdale Airport. The driver was great but my refund has not come through yet, even though it was promised. So I’ll give them 1 more week to make it 30 days and then I’ll take it up with my credit card company.

Great service. Reliable. Trust worthy. Reasonable price!

Fast, safe, convenient. Our driver was waiting for us 4 am in front of the hotel to take us to the airport... great customer service! Highly recommend!

Horrible experience. 40 minutes to get on overcrowded van. Another 45 minutes to leave airport. Driver tried forcing foreigners to pay cash after they already paid for reservations due to them not having printed copies. Kiosk personnel were the rudest customer service agents I had ever seen. Driver sped entire way to compensate for incompetence of company.

I had a great experience when arriving 2 hours late at FLL airport and the service provided by Super Shuttle was great! Only waited a couple of minutes after exiting the airport and the ride to the hotel was great! Can’t remember the driver’s name but we had a very pleasant conversation. I will defenatly keep using Super Shuttle for my airport needs. Keep up the good work!!

Good.drivers.brand New Van 🚗.and very clean Wi-Fi.in Ok 👍 ride.safedrivers.👌

All around great experience. Self check in via text. Live map showing vehicle location and type of vehicle. Driver Michael was fantastic. Told us all about Ft. Lauderdale. Awesome first impression!

Don't use this place they are a rip off I paid ahead of time for round trip with a group of other peopley flight was delayed and they telling me I would have to pay again for the shuttle because half ofy geoup took the shuttle already meamwjile I paid ahead of me fory shuttle STAY AWAY FROM THEM!

The BEST shuttle service I've ever used. Great customer service and very courteous staff. Will definitely be using again

Great service! My family and I have used Supper Shuttle in the past and the service has always been the same, safe, professional, and friendly.

If you even consider using Super Shuttle for 1 minute it is a wasted minute but is still 60 minutes less than my time they wasted. We prepaid for a pick-up. They said be at the pick-up point at 9:30 and were supposed to pick us up between 9:40 and 10:10 (We even got a text confirming they were on their way ) but didn’t show up unti half an hour later than the latest time they said they’d come . This after 5 phone calls each comprised of 5 to 7 minutes on hold. Finally, they said we don’t deploy a shuttle until you call but this was not mentioned anywhere in the initial paperwork or first 4 phone calls. Take a slow mule instead, you’ll get there sooner. Customer service is less than a zero, they really have no regard for any inconvenience they cause, and they are rude. DON’T USE THEM !

Horrible experience. We received a message stating our shuttle was coming, and we had pre paid it. 40 minutes later we call them, and they say we should've called to request a shuttle, and that one was NOT on the way. Horrible customer service, do not prepay their services... It's a gamble if they'll even show up.

Absolute hellish experience with this excuse for a company. AA flight cancelled at 1am in the morning and there were about 60 of us waiting to be taken to hotels. 6 mini buses were there empty and they kept everyone waiting for well over an hour for reasons they weren’t willing to share. Unbelievably rude staff that literally couldn’t care less about their customers. Nobody with an ounce of common sense. One woman in particular shouldn’t be in a customer facing job: nasty, rude and aggressive. Take my advice - save yourselves the stress and get a taxi. Or walk. Either way you’ll probably get to your destination quicker.

Horrible experience. 40 minutes to get on overcrowded van. Another 45 minutes to leave airport. Driver tried forcing foreigners to pay cash after they already paid for reservations due to them not having printed copies. Kiosk personnel were the rudest customer service agents I had ever seen. Driver sped entire way to compensate for incompetence of company.

Took us almost 1.5h to do a 15 min ride. Shuttle was late, employees were umpleasant and they stopped at many hotels before ours. Plus, a Lyft ride woild have been 1/2 the price. Really disappointed!

Excellent ride...sharp and on time...no complaints!....

Great driver! Called me to confirm pickup and gave me a run down of Miami while driving me from the airport. He also gave me tips on when to schedule a van to get back to the airport during rush hour traffic.

So apparently they require 24hrs advance notice heading back to the airport. News to me - I can’t find this anywhere on their brochure. So much for being ‘Available 24/7’ as advertised #notsosupershuttle

We were on an American Airlines that was cancelled at Midnight on 5/1/18. AA used Super Shuttle to transport us in van # 562 to a hotel. The driver didn't seem to know the way; he was driving very slowly and working with GPS, so we didn't get to the hotel until 4 a.m. I froze all the way to the hotel, because the AC vent in the back was broken and frigid air just pored into the back seat. When we arrived, we realized that the driver had moved some of the bags around in back to add more, and while doing that, he left one of ours (the one with our medicatons in it) sitting on the curb. I called the Super Shuttle office and the operator told me that no one saw it, so it must be at the airport's Lost and Found (which wasn't open) and I could ride the shuttle back to the airport to look for it. But I would have to pay my own transportation back to the hotel, and again to the airport for my flight. So I opted to wait until we returned to the airport. When we arrived at the airport later in the morning for our rescheduled flight, we did find our suitcase and meds in the Lost and Found department. Big relief! The morning driver was very courteous and professional--big contrast from the one in the night.

Fine coming from the airport to hotel. Horrible from the hotel back to the airport. Our driver was 20 min late. Then wanted printed vouchers and sat there waiting for us to call Super Shuttle and get him approval. The email with a number wasn't good enough. Who needs a printed paper when travelling in today's world? Get with it Super Shuttle. This is why people Uber and Lyft.

If I could give 0 stars, I would! Worst experience I ever had. The two older managers Margaret and Antoinette were gossiping and did not help (I asked another employee for their names) . Also, one of my close friends got fired for being accused of stealing money. After he asked them to check the cameras, they refused, proving that they know he didn’t do it. Not surprised because I gave $60 to some girl to pay for my ride, she came back and told me I was $30 short when I knew i gave her the full amount. A young lady named Adrian gave me wonderful service and helped me while the other sat around doing nothing at 2am.

DO NOT USE THIS SERVICE!!!! Horrible Horrible Horrible!!!!!! I was told 10-15 minutes for a shuttle, then after waiting about an hour, I was told there was no taxi going to my area! I waited for about 1 1/2 hr!!! Customer service non existent!!!! Walk far from this place ! Find another taxi service!!! I had to use them only because they are contracted through company!!!

Most certainly one of most inefficient services I’ve ever seen/used. American Airlines use them for shuttle the cattle after incompetently managing their flights —not due to weather. They are extremely slow, SuperShuttle, rude, and just basically a holes. If ever given the chance to use them, don’t, take an Uber.

They drove me wrong address. My location was only 6mins away from airport but they took 2 hours and charged. Who talked to me on the phone he said you have to pay something and charged 26usd. Driver was a black lady she was acting like nothing happening. She was put the song and singing. She say to me WHAREVER, i dont care... I wanna tell u guys something, if you can't use ur brain just clean the toilet, bcs you don't need to use your brain to clean. Don't waste other people's time

Do not use the ride sharing shuttle! After I checked in and went to kiosk they told me they were running 30 mins behind. I got an Uber pool in 5 mins and paid less.

Take a cab.. more available, cheaper, faster. Online booking was easy. Booked a private van for $58 each way. Arrived at MIA and no vans available despite advance booking. Checked w their know-nothing rep and said don't know we r running behind. Waited 30 min and no vans. Taxis were 20 ft away waiting for passengers. We canceled the van and in 2 min we were in a cab on our way to the hotel and for less than $40!! Took another immediately available taxi back to the airport. still waiting on my overdue refund for 2 weeks now and after 4 phone calls. So save ur money and time and frustration and use Taxis. Their google reviews 2.4/5, BBB rating of D-. As of this writing.

Take a cab.. more available, cheaper, faster. Online booking was easy. Booked a private van for $58 each way. Arrived at MIA and no vans available despite advance booking. Checked w their know-nothing rep and said don't know we r running behind. Waited 30 min and no vans. Taxis were 20 ft away waiting for passengers. We canceled the van and in 2 min we were in a cab on our way to the hotel and for less than $40!! Took another immediately available taxi back to the airport. still waiting on my overdue refund for 2 weeks now and after 4 phone calls. So save ur money and time and frustration and use Taxis.

I think super rude would fit better. The lady at airport was actively watching Netflix. Obviously my request for a assistance was interupting her tele-time. Drivers were late, rude, and frankly for my own sanity next time I will pay the forty dollars rather than use the airline voucher. When a service is rude and can't make it on time when they are a transportation company it makes the forty dollars out of pocket vs the free airline voucher look like an uber bargain. Never again

Absolutely horrible. My flight arrived at terminal 3 and I walked out to the ride sharing location for terminal 3. I told my driver that. But you think he would have known because it's the only ride sharing location at terminal 3 at Fort Lauderdale International Airport. My flight landed at 6:25 pm and I was at the ride sharing location at 6:45 pm. He said he was circling my location several times, but he was not. I went up and down terminal 3 to look for any Super Shuttle, but I found none in 1 hour and 40 minutes. He finally came by where I was, telling him I was all along at 1 hour and 40. minutes after I told him where my location was. Never use Super Shuttle to pick you up from Fort Lauderdale International Airport. ONLY use Super Shuttle to drop you off at the airport. They are absolutely horrible if their picking you up at the airport. Next time I'm going to use either UBER or LYFT.

Poor service all the way around. Person at the booth at the airport rude, didn't pay attention and spelled name wrong, never even asked the hotel I was going to. Driver was inefficient, took 15 minutes to get info to pay for 2 people. Horrible driving, took the route with most traffic, I mean seriously use Google maps. Talked on her phone the entire time which made her driving even worse. Over priced compard to Uber, taxi.

We used them because we had a voucher from American Airlines due to a cancelled flight. Their booking system is incredibly disorganized and ineffecient. The tablets they utilize have poor connectivity underground where they pick up. You never know when it’s your turn to get on your shuttle. Then when we finally got on the shuttle we went 50 yards and picked up more people. Then we went another 50 yards where the driver pulled off to the side and spent 20 minutes doing seemingly redundant paperwork. I had submitted the above 2-star review first which was obviously premature. If there were zero stars I would change this to zero. When we finally left the airport, our party of 5 being split between 2 shuttles, we were informed that of the 10 people on the shuttle 8 needed to go to one hotel and 2 (us) to another. The driver decided to take the 8 first, to the hotel that was the furthest away, and 30 minutes out of the way from our hotel. I would only recommend this horrible service to my worst enemy if I was in a really vindictive mood.

Worst experience I’ve ever had. The van is poorly maintained and was pumping exhaust fumes into the cabin, making everyone sick on board. Lady in the back seat was so sick she was almost ready to vomit. Everyone was nauseous from the exhaust fumes. This van has 390,000 miles with all the dash lights on. Once we got out it was evident that the van has a leaky exhaust in the engine bay and the catalytic converter was non functioning. Once in the airport all we could smell was exhaust because it had clung to our clothes and hair. 1 hour later my friend and myself are still tying to get over the nausea. Supershuttle literally poisoned its passengers on board. I’m reporting them to the DMV. License place is DVM W11.

Terrifying Experience! Used service from MIA to Ft Lauderdale. The wait wasn’t too long, and the kiosk lady was polite enough. The problem was the driver. He was all over the road. He almost drove us off freeway going around a corner, then almost caused two accidents by swerving into other lanes. Luckily the other cars were able to avoid us. He claimed he was exhausted and needed coffee. My husband started talking to him to keep him awake because he noticed he was nodding off. Then the driver said he had worked until 10 pm the night before and then started this shift at 2 am. Our ride was around 9 am. If true, what kind of company allows a driver to work without sleep?!

Very bad service...Way too expansive!!!! 30 min waiting in the lane at the airport, then 60min. drive-around through Miami till we finally arrived at our hotel. He charged us 32 dollars (2people) for a way thats just 9km and would take 15 minutes drive by Taxi would cost about 17 dollars by taxi and 11 dollars by Uber. Also asked for a discount, but he said NO. There were 10 people on the bus...the average ticket price is 15-20 dollars... I think 5-10 dollars would have been fair, not more! Never ever again!!!

Driver is nice guy , but couple at keosk is very disresprespecfull Crowded bus, not clean

Horrible experience! Only used their service because had a voucher. More than 45 minutes in the line, then when I was able to enter the bus and head to the hotel, the driver decided to come back and pick up more people! It usually costs $28 for a ride you can pay $12 using Lyft or Uber

Horrible horrible horrible experience. We waited for 40 mins to be picked up from our hotel and then decided to call the company and ask where the driver was and they told us the driver said we were a "no show". That was a blatant lie as we waited outside our hotel 15 mins prior to pickup with the bell boy who also was our witness to them not coming. When we called to ask the only reply we got was that the driver was gone now and we had to arrange our own ride to the airport. Never ever use this company again!!!

I took the Premium Executive Shared Ride from Hollywood rental car to Ft Lauderdale airport and I was VERY SURPRISED. I was picked up in the Mercedes shuttle and was taken directly from the rental car location to FLL. Worth every penny!! The driver was pleasant and the prepay service option was wonderful. This was not the regular blue van service at all. This will be an option again on short notice.

was given an arrival window of 4:18am - 4:33am, he arrived at 4:12am, we were outside and ready to go at 4:19 and then was rude as soon as we came outside the first thing he says is "I almost left yall, ifit was just you two I wouldn't have a problem but I have other people on the hsuttle to consider.......mind you we were well within our pickup window and he was early......also I called customer service when I arrived home to report the incident, was told I would be issued a refund in 3-5 days.....2 weeks later I received no refund and when I called back to follow up I was told that it was never authorized and they are not issuing me a refund. Bad customer service on both ends from the driver to the back end and I would never use their services again

first at kiosk very unprofessional, then arrived an old, very old van, the driver also too old to load the bags, too old to drive. and when I booked the service via smart phone app, I tipped $9.00. The lower suggested tip was $16.00. For an international arrival, that was a very poor presentation to my nice. I had to hear from her: "Uncle are you sure this is America?" Hire this service at your own risk. Myself, I will not do it again.