Find and Book a Cheap Super Shuttle ISP

NEVER book with SuperShuttle! Even though I reserved my airport transfer in advance and called the morning of to confirm my ride, SuperShuttle cancelled on me 1 hour before I was supposed to leave for the airport. This left me scrambling to find another ride as it was too late to reserve a shuttle with another company. SuperShuttle made absolutely no effort to rectify the situation. If you want a reliable ride to the airport don’t book with them!!

I don’t recommend this service at all. I booked a round trip with super shuttle to take me to the airport and back home when I returned. the shuttle to the airport randomly canceled on me the morning of my flight so I scrambled to find another way there. My returning flight was delayed by an hour. The minute I landed, I got a call from super shuttle saying that my driver was already there. I let them know my flight came in later than expected, so they said that they would have the driver come back in about 30 minutes to give me time to unload, get my bags, etc. Over 30 minutes later, while I have been waiting at ground transportation, I get a call from them saying that the driver’s “van spun out on the road” and is no longer able to get me. They say they’ll call me back once they know when they’ll get me. Another 20 minutes pass and they finally let me know that there are no drivers on the road (I had a late flight) and that the best they can do is call a partner service to come get me in about another 45 minutes. I let them know that it wouldn’t be necessary, they need to refund me, and that I’ll find my own way back (now it’s 3 AM). The man I was speaking to on the phone was very apologetic, understanding, and willing to help me. These may have been two freak accidents, but this just makes the service seem unreliable to me. This was my first time trying it, and I will not use or recommend the service to anyone.

Our flight was Delayed so we got in later than expected our Shuttle driver Brian was awesome! He called when we arrived he was looking for me even before I attempted to check in! During our drive to the hotel Brian we very informative was being talkative and it wasn't awkward. He got us to our destination quickly and safely! Highly recommend this service! Angela

Our flight was Delayed so we got in later than expected our Shuttle driver Brian was awesome! He called when we arrived he was looking for me even before I attempted to check in! During our drive to the hotel Brian we very informative was being talkative and it wasn't awkward. He got us to our destination quickly and safely! Highly recommend this service! Angela

The route was not optimized at all. A 30 minute drive took over one hour and the driver was asking ME to put addresses into Google Maps to determine which dropoff site was closest. I ended up getting out after one hour and walking to my destination point as this was faster than the shuttle. Would not recommend to a friend.

Our Super Shuttle driver was extremely professional and helpful; he would not allow my husband to lift our bags at all. He was friendly and helpful. The van was clean, and he did his best to make our ride comfortable and pleasant.

Warning! Super Shuttle is a scam! I am a concierge in one of the most popular hotel in Manhattan. We tried to work with Super Shuttle but after a couple of weeks work with them we haven't received any of our agreed payments. Be aware that i already have contacted with others who have the same problem. I highly recommend to be very careful with this company.

The service was great. The emails we received when our flight came in was a plus. Driver on time and responded immediately. Was very pleasant. Would definitely use again.

SuperShuttle provided a great, cost effective service. Was my first visit to USA, was travelling by myself and didn't land until late at night so wanted to feel certain I had made sound arrangements to travel into New York. In fact I was held up by an hour in baggage reclaim area so was very anxious I'd missed my shuttle, but once through to the arrivals area I was able to take a later shuttle at no extra cost so was very grateful and relieved. Two tips, book shuttle for an hour after arrival to allow for hold ups, and watch out for magnificent first view of Manhattan when driving from JFK to New York at night.

Pickup FROM airport was a joke...waited an hour and a half for our driver. Staff working info stand was not helpful at all. Took us another 2 1/2 hours to then get to our hotel, which we still had to walk a block to get to. Also, when passengers got off he just asked which bag is yours and some lady got the wrong bag. Luckily the passenger inside the van was like, "that looks like our bag" and then questioned the driver to see about it. He did the effort but didn't seem happy about it and then had to get the other gal back to switch the bags. Pickup TO airport was flawless. They showed up just when they said they would. Driver was friendly. Had no issues. I would try the other shuttle company if I ever go back.

At the airport the driver was very rude and abrupt, I felt like a school child being yelled at. If he just greeted us and expressed to us that we need to hurry as other passengers were waiting it would have been a better experience. He at least drove well and knows his way in Manhattan with all the traffic, so will give him that as a bonus. If you saving money this is the way to go, else get a private transfer

Really great pick-up in NY Long Island City for JFK departure. Driver was punctual and professional. Van was in good condition. SuperShuttle team arranged things perfectly and kept me up to date all the time - even responding very quickly to an email from me. Will definitely use them again.

Best service. Specially when you travel with group of people this is the best way for airport transportation. Price is very reasonable. Mobile app is awesome.

Nice driver who was very helpful. Price is good. Service is very good. I got to the airport very early, and had a nice ride.

Super shuttle made our family trip hassle free. They picked us up on time and kept us informed of our reservation. The drivers were professional, friendly, pleasant, and safe. I strongly recommend their services and I would definitely use them again.

The shuttle service was very good the drivers were very professional prompt, and on time. They will send you a notification if there is a change in your pick up time. I had no problems with this service and look forward for using it again for future travel and the cost was very economically.

Taking the SuperShuttle from Newark Airport to the Marriott Marquis in New York was a totally positive experience. The driver was fabulous -- both skilled and super polite and helpful. The fare was reasonable. I will definitely use this service again for future conferences and other travel!

Before I reserve my appointment with SuperShuttle, I read the reviews and was concern with what I had read. My experience with SuperShuttle was great. The drivers both times was nice and pleasant. They were there when they say they would be. Someone else experience may not be your experience.

Excellent service. Great drivers and able to load my 4 bags onto the van. Driver knew exactly where to go and it was wonderful to sit back and enjoy the ride.

Service was prompt and on time. Super shuttle left me a message that the time I selected was unavailable . They provided additional times that was satisfactory.. the overall pick up experience was great and the driver was helpful.

It was easy to find the pick up location and the directions from SuperShuttle were great. They kept me up to date on driver status and the driver called me when he was close. Pick up was quick and Steven was friendly. Thanks a bunch.

Great price for our group of 8. Driver (John S.) was outstanding. Punctual, friendly, and provided some great airport tips. We will definitely use them again.

Timely pickup. Driver/vehicle position can be tracked accurately online. Vehicle is big. Not supercomfy but more than acceptable and safe.

If you like waiting an hour, and getting lied to by multiple people then Super Shuttle is for you. We waited an hour before finally leaving and getting a Lyft. They called after we had already left the airport to tell us they were on the way. That was after an hour waiting, and receiving multiple text messages that our cars were changing.

I used the shared ride which was extremely affordable and easy to book and pay for online or over the phone. Was able to track my driver and send him a message to find out his ETA with the APP. Drivers were helpful and courteous. I will definitely use the SuperShuttle wherever it is available.

We had a large group (8). It was nice having 1 vehicle for the group. The app worked great and was able to track our vehicle. They arrived on time (a little early according to the app which was fine with us). The vehicle was clean, the drive was nice and overall we were very satisfied. I will definitely use them again.

Very good experience. There was no long wait to leave the airport for the city and the departure for the airport was at the time agreed to--no delays. The drivers were excellent: I marvel at anyone who can negotiate the city traffic that skillfully. Finally, the price was very reasonable, better than for any other service I might have chosen. All in all, then, I am a completely satisfied customer.

Overall they were good. Wished we could of used shuttle for both ways to and from airport that the only reason for 3 stars. We were denied pickup for some odd reason but then they were able to drop us off. Long story short the one time we did use them the driver was on time very helpful and safe. Van was clean and overall was pleased.