Reserve a Super Shuttle John Wayne Airport (SNA)

Please do yourself a favor and use a diffrent service. They cancelled my reservations without my concent and with no notice. Leaving me and my family high and dry for our disney vaca... They have terrible customer service...even the supervisors. All around awful in every regard.

I'd like to give you guys no stars at all, you ruined our first vacation by canceling our ride 3 days before the trip. I would like to write out a whole page of all the unprofessional things you guys did to us, I even wrote your company and got back the most basic automated message. Not even a real person, yet the website says someone will contact me. You guys are criminals, you should all feel ashamed.

SuperShuttle cancelled my mom's service at 3:30 in the morning for her 4:30 pickup time. This left my elderly mom scrambling what to do and all they said was they would refund her money for that trip. Yes, legally you would have to do that. Luckily, she had Uber installed on her phone by my husband. She quickly got a ride and made her flight. She booked a roundtrip and you didn't even offer her a discount on her return? You are a customer service business. Things happen like this but you need to think about your customers and how to appease them. She will never use you again now that she has discovered Uber.

They confirmed our ride two hours before pick up, then cancelled us an hour before pick up. Don't use them if you need to make a flight.

Horrible shuttle service. I made a reservation weeks in advance. When I got to the airport I checked in and was informed by the app to proceed to the pickup location. When I got the pickup location I was told there were no shuttles available and would have to wait for a shuttle to be assigned. I will never use super shuttle again.

Driver of 865 smelled like alcohol and the shuttle was filthy. He waited longer than 10 minutes upon arrival because he claimed someone had checked in last minute. Never using Super Shuttle again. Very disappointed. Only reason. I reserved with Super Shuttle was because it was offered by Expedia. We spent a total of 45 minutes waiting. Uber is faster and about the same price.

If I could give a zero star rating, I would. Booked our pick up weeks in advance. Received a confirmation text the day before. My pick up time was 6 am and was going to LAX which was an hour away! An hour before my pick up time, they leave a message that they are canceling my pick up because they don't have a car. I call them back and all thru could say was sorry. I had to scrounge to find a ride so I would not miss my flight! Thank goodness for LYFT! I had a return booking and asked if they could comp that due to the inconvenience. They said no but could send an email. Still haven't heard from anyone. Ended up canceling my return ride and will NEVER use this company again! I would pay extra for a taxi can before I give this company a dime! I don't like to leave negative reviews, but felt this was warranted and want to warn people!

HORRIBLE! Landed at LAX only to be left waiting curbside for OVER AN HOUR AND A HALF for a driver who drove erraticly and recklessly and almost crashed into my garage door. AVOID!

Worst company ever dont ever take them!!! Driver stole money from me told me a price then asked for more! Horribly long

Worst company! Waited for an hour for my ride at LAX & called multiple people and numbers only to be told no one was in the area. After an hour of trying to get a van, when I had paid extra for a solo ride, they said it would take another hour to get a driver. When I said forget it & just refund my money, he just said "good" and hung up. Unbelievable. I wish I read the reviews before booking. Do yourself a favor and DO NOT USE!!!

Worst company! Waited for an hour for my ride at LAX & called multiple people and numbers only to be told no one was in the area. After an hour of trying to get a van, when I had paid extra for a solo ride, they said it would take another hour to get a driver. When I said forget it & just refund my money, he just said "good" and hung up. Unbelievable. I wish I read the reviews before booking. Do yourself a favor and DO NOT USE!!!

I scheduled ahead of our travel time but the shuttle service was not at pick up location. They also could not tell me when my shuttle was to arrive for pick up. The person at the airport pick up was not very helpful and was rather rude. I called the shuttle service number and after several minutes and a lot of automated choices, I was able to talk with a real person who also could not provide details and time of pick up. I would not recommend using this service.

To whom it may concern, [Conf# 8904060] On Tuesday, April 16th. 2018 around 03:00 pm (15:00) we had a group of 7 guests standing at LAX Terminal 3, pillar 3C trying to locate the SuperShuttle coordinator. As per the guests, it was no coordinator on site, nor a SuperShuttle stand, as, in the past it was. Now, we understand that LAX is going through a major remodulation, and things may bi shift around in short notice. We contact SuperShuttle LAX dispatch for assistance, and they transferred us to Burbank SuperShuttle, and a young lady answers the phone and we explain to her our situation (at least we try), and instead of her listening to our concerns, as any normal/professional individual would do, so wouldn't jump into conclusions, she started reading a transcript of directions how to get to the boarding area at Terminal 3. And again, we try to let her know, that the guest was at boarding area (Pillar 3C) but wasn't any indication of a SuperShuttle, she got upset and transferred the phone to her supervisor, David, that was even more unprofessional that she was, and instead assisting us in getting these guests on board (they were waiting for over 45 minutes now) as soonest possible, we were trying to talk with my boss. Due to the fact that we do a great amount of business with SuperShuttle Burbank (let us see for how long more), we asked to talk with Albert, as we worked with him before with group transfers, and he always was professional and helpful; David, your so-called "Manager" said that he was Albert boss, and we had to talk with him. At this point, we had no choice and canceled the service. A little piece of advice; the transportation industry, such a taxis, and shuttle companies are losing market share at all airports, and non-airports locations across the country and the world. In the Los Angeles area alone, Taxis and Shuttle operators have lost over 40% of their market. Based on the last Los Angeles Chamber of Commerce, the taxis have recuperated a portion of the lost market, and the reason has to do with improved customer service. If SuperShuttle continues to go in the opposite direction, and treat loyal customers, and travel in general in such unprofessional manners, not only David, the so-called "I'm the Boss" will be on the curbside looking for another job. David, and the young lady, they can only handle a "job" with a "guaranteed"pay-check at the end of their day; however, they cannot handle "work" what requires (1) been professional, (2) intelligent, (3) how to handle pressure, (4) handle travelers, (5) leadership, and most important, (6) handle a minor situation so we all go back to work, and everybody got what they need (not what they wanted): The travelers got on their way to their hotel and start enjoying their vacation, and SuperShuttle staff go back to assist other travelers accomplishing the same.

- No Customer Support - Didn't Show Up - ZERO STARS Hired this 'service' for a ride to the airport, they never showed up. After waiting on hold for 30 minutes 2 times with 'support' which never came to speak with me... I hung up and called a taxi which did their best to get me to airport on schedule. Missed international flight to my wedding and had to spend $350 in taxis plus $150 hotel to try to figure out what to do next :( Have to re-schedule wedding plans now... There are good companies out there, this isn't one of them.

I have used them over the past few years and found their service fine. My last trip they were over 90 minutes late on pick up and I barely made my flight. My trip last month, they CANCELLED my pickup 90 minutes before they were due, basically leaving me stranded at the home of my elderly aunt and uncle. They did refund my money. I was told after Facebook shaming them they “never leave anyone stranded” and told me to file a formal complaint and gave me the email to do so. Have sent two emails and have gotten zero response. I would avoid this service, as something has changed in the last 12 months and when you need to get to an airport, reliability is important, and that is NOT Super Shuttle.

Had a confirmed reservation for pick up. When our flight arrived, we were informed that there were no drivers available. That is why a reservation was made. Now unable to get our charge refunded. Will not use this business again.

I need to change my pickup time, no phone number on my receipt, how do you even get ahold of these people? All they do is send no reply texts!

Something has certainly changed for the worse with this company! “Doug” the Customer Service Supervisor is not concerned and ultimately had no desire to correct the company caused situation. The WebApp was erroring and not allowing me to book my reservation after entering all information numerous times and the website was not working as well for bookings. I’ve patronized this company for many years and travel regularly using SS to get to, or from, the airport. I will NOT be using them ever again! Very poor customer service. Save yourself frustration and wasted time, choose a different shuttle service.

We recently used their service when we flew out of John Wayne on our way to Vegas. We were told it was $12 per day when we dropped off the car but when we returned after the end of the weekend the price was nearly $18 per day because of fees. I feel that it was misleading and the fees should have been discussed up front or mentioned on the signs that they had. Do your research and ask questions.

These guys are terrible! I called and cancelled my reservation several days before our trip. When our flight landed I received a text from Super Shuttle letting me know where to locate our shuttle. I emailed them and advised that I had called several days ago and cancelled the reservation. They quickly replied and advised that they would refund the charge. I assumed I was done with it... But behold, the texted the morning of our departure advising on where/when the shuttle would arrive to pick us up at our hotel. I again emailed and advised that we cancelled the reservation. I went back and forth with them for the better part of a week trying to get the money back for the 2nd leg of the shuttle, but they ultimately stopped responding to me. Had I been on my toes, I would have contacted me credit card and told them what happened to stop the charge. If you decide to take a chance with this company... Good luck, seriously!

BEWARE OF SCAMMER DRIVERS! These drivers have always charged me for a luggage fee that is NOT COMPANY POLICY. Everytime I take them from SNA they charge me a luggage fee that the other Supershuttles do not charge me, even when I take the same amount of luggage with other Supershuttles at different airports. After this happened I reported them to the company and they assured me this is not company policy. The next time they tried this I was armed with emails from Supershuttle confirming these are not proper charges yet the drivers at SNA still didn't care and refused to take me if I didn't pay them in CASH! Up to $20 for some. This has happened 4 times, each time it was either an older Asian male or a older Middle Eastern guy. BEWARE of them!

They were 45minutes late picking me up I can fully understand 15-20min but not 45! I will never use again. Will never recommend. In addition, the driver called and lied about what time he would be picking me up.... this infuriated me even more.

They are fine until you have something change and need to change you shuttle. Then they are very unaccommodating. Had to wait two hours for a shuttle. Tried to get an earlier shuttle and they were no help. Even when another was available.

“This shuttle is going directly to your hotel!” An hour later we are somewhere in the foothills and moving even further away from the hotel and convention center. Would have been real nice to tell us this before hand...

Was 45 minutes late and then DROPPED US OFF AT THE WRONG HOTEL!!!! super scary to bring your family to a place you aren't familiar with and have some half cooked idiot drop you off somewhere else other than where you asked to go.... to be fair they did give us our money back even though we had to take a cab to the proper hotel.

Beware of scamming drivers trying to cheat you out of money. I have used Super Shuttle all across the country, but only the the SS at John Wayne Airport has ever charged me for an extra bag fee, even when I use another Super Shuttle just hours before when flying out with the exact same luggage and was not charged. The first time, was back in July, and an older middle eastern man harassed me and refused to load my bags unless I paid him in cash $10. I contacted SS during my ride and they told me they never had such a policy and refunded me with an apology. The second time was in Nov and an older asian driver pulled the same thing when picking me up from the airport. Despite telling him the SS that drove me to the airport didn't charge me, and my experience a few months ago, even showing the email correspondence with SS costumer service he still refused to drive me until I paid. I paid in cash and he finally drove me, however he drop off every other passenger first and dropped me off last despite my hotel being the first we passed. He then held my bags hostage until I paid, even though I already did in cash. I told him he could just charge my charge if it was a legitimate charge. The entire time he was saying if I complained to "corporate" they would refund me anyways. It seemed these two drivers wanted cash because it was nonrefundable (I guess they treat it as tip) and kept telling me I would get a refund if I "complain". I felt bad because the hotel bellhop when he saw the driver was not unloading my bags tried to help but was yelled at by the driver until I paid. I also contacted Super Shuttle anyways and was quickly refunded. I questioned why this only happened at this Super Shuttle location when I used them in Austin, Philly, Baltimore, Salt Lake, Dallas, San Diego, San Francisco, and many other locations this year alone, and sometimes with more luggage, yet it was only at this location that they charged me. I was told this was out of the ordinary, not their policy, and they would look into it. But I never heard back, though was refunded for both situations. If you have a driver (older middle eastern or asian) try to cheat you out of money for some made up charge, make sure to report them as well.

Super shuttle had us at the wrong hotel. Tried to change hotel we were staying at and got a bad attitude and hung up on because I didn't know the zip code of the hotel while on vacation. Customer service should have access to the internet and be more willing to help. We should be enjoying our vacation, not trying to correct a mistake from someone we are paying to do a service. Spend the extra money and get better service somewhere else.

My company has been using Xpress/ Execucar a SuperShuttle service, to pickup our clients for almost 2 yrs. During these 2 yrs., we had to stop the services every 3 months due to lack of professionalism from the Execucar/Express dispatch and especial their supervisor Anthony Walker. Every 3 months we get them another chance to see if they have improve their services; but the same unprofessionalism and rudeness by their dispatch and supervisor Anthony Walker (We think that is his last name) continues to be an issue, almost like is a culture. As of today, this was the last time we will use Execucar/Express, and my advise to SuperShuttle, if you want to survive as a company in todays world; Please, Start to clean up house.

DO NOT RIDE!!! Arrived at LAX with their automated text telling us our reservation #. When we went to the kiosk we were told to wait for a bus # on the app. After 10 mins we get told by the airport that THE DRIVERS DECIDED NOT TO SHOW UP. This was not just for my party; multiple groups were stranded with us. We were forced to get an expensive cab that would fit my sports equipment after much strife. Save yourself the trouble. Do not trust these people. They only want your money and feel no remorse for abandoning you (as I saw with my phone call to their #).

Tried to contact the drive to reschedule pickup. Sent message from app and asked for driver to contact me. No response. Finally called the 800 number and the automated system kept trying to direct me back to the app. Once I talked to customer service I was told that it was too late to cancel or reschedule. I asked why I was not contacted after reaching out through the app and I was told that the only way to make those changes was to call the 800 number. Even though I had made the request on the app within their time frames they were very unwilling to help. The app is useless and only good if you don't want to make changes. I highly recommend using a taxi or Uber.

I'm so displeased with this "shuttle" service. My wife and both my kids had to wait for this guy to show up and when he did both him and his boss were getting into an altercation in front of a group of customers. After that was finish my family and myself got on to the van and I handed the drive my shuttle voucher and might as well have ripped it out of my hand, Then proceeded to give myself and the rest of major aditutde. Then an issue with my confrmation number was a hole other story. First thing he does is grab my phone with the real conformation number on it and tells me it does not work, that parts didn't bother me. The part that did was just his complete lack of respect. When he raised his voice at me that didn't really bother me but when he raise his voice twords my wife and kids I was about to make him s**t his teeth. All and all not happy and will not be using this service again especially shuttle number 555!

Supper Shuttle is anything but super. They don't deserve even one star. They arrived late to pick us up and we missed our flight. I can never talk to a real person and always referred to the web site to complain but they never respond. I will never use their service again.

I wish I could give this zero. Our flight was delayed by 45 mins. They had our flight number and could have checked status. But no, they just abandoned us at the airport, kiosk was closed, no phone to call. I guess they think it is ok to take money but not show up and worse leave travelers stranded.

I was waiting for the bus to go to LAX. I tried to contact driver for ETA by app, but the driver did not response. After I tried to contact the driver more than two times, my status changed to "No show up". There was no way to contact driver nor supershuttle representative. Finally, I just called Lyft and go to LAX. I asked about refund for this bad service, but supershuttle did not response me yet. I will not use SuperShuttle in the future.

Super experience! I received an email and text with pick up location and instructions to notify their service when my plane arrived when I landed. As soon as I went to their location at John Wayne, they were right there to pick me up. Driver was very nice, he got me to my place in a timely manner!!

Was 45 minutes late and then DROPPED US OFF AT THE WRONG HOTEL!!!! super scary to bring your family to a place you aren't familiar with and have some half cooked idiot drop you off somewhere else other than where you asked to go.

On time both from and to the airport. App to help determine pick ups location. Reminder emails. Only draw back would be the van was a little older and tight.

Never again! Super confusing, bad customer service. Never ever ever again! Worst experience I've ever had with any company. No communication between drivers and company. It was ridiculous. If I could give it zero stars I would. I even asked for the rude guys name, Mike.