Book a SuperShuttle Baltimore Today!

Very reasonable and convenient. Daniel had a very professional and calm demeanor; after my long trip that was appreciated. Thank you,

0 stars!! This company canceled my trip back to the airport from central Baltimore to BWI, late in the day, and did not offer an alternative that would be possible to accept. They canceled arbitrarily despite the fact that I had booked and paid for a round trip, and that a confirmation for the return trip had been received via text. The reason given was that all the vans were in DC and no van was available in Baltimore. What kind of business practice is this? I was lucky that the airport is not far and a different company could be found to take me there. If this had been a longer or more remote trip, I could have missed a flight and been stranded. I will avoid Super Shuttle at all costs in the future! There had better be a refund immediately!!

My SuperShuttle was affordable and my driver Victor [Van#835] was very professional and courteous. I really appreciated the text alerts as my pick up time approached. Thank you for a safe and timely transport to BWI from DC!!!

I booked a round trip ride in advance. The ride from the airport was nothing spectacular but I got to where I needed to. Several days later when they were supposed to pick me up, nobody showed up. After quite a bit of time on the phone, I was told that it wasn’t worth it for them to send a ride, so they sent a cab for me. The cab driver claimed he called me and I didn’t respond so he left. The entire time I sat in valet and valet confirmed nobody had been looking for me. The shuttle representative told me my only option was a refund and I now had to find my way to the airport (and pay double what the shuttle had cost). I submitted a ticket on 9/18 to allow them to discuss with me, and as of 9/26 have not received any response. They just don’t seem to care about customer experiences.

My pick up at the airport was not so fantastic because the driver was a bit rude. However, my ride back to the airport a few days later was absolutely amazing. Thanks to my driver, Daniel!! He was friendly, helpful, and courteous! He made the ride back to the airport worthwhile :-) (give him tickets to the Aquarium, he deserves it!!!!)

My first experience with Super Shuttle was a very good one. The driver arrived on time, was courteous and helpful. I was given appropriate text messages about driver location and status when departing and arriving. I plan to use them again.

Paid for shuttle 1.5 weeks in advance. Shuttle was a one way trip from my home to the airport. Received my confirmation the day before my trip that my shuttle was scheduled to pick me up at such &abs such time. This made happy because everything was moving smoothly for my vacation trip. I get a call the day of my trip 2 hours before my pickup that my shuttle was cancelled. All the dispatcher and representative could tell me was your money will be refunded. No one seemed to understand or show any remorse to the fact that u was stranded with no way to the airport. This was the first and that last time i will ever use super shuttle. Uber and lyft are more reliable. If i could give them ZERO STARS i would. DO NOT WASTE YOUR MONEY

My trip to the airport was mediocre, but the driver stayed on his cell phone the entire tri . On my return trip I had to wait over an hour for the driver and I had a prepaid reservation to be picked up. They charged the gratuity up front If your time is valuable don't use this service. Spend the extra few dollars to get reliable service.

My trip to the airport was mediocre, but the driver stayed on his cell phone the entire tri . On my return trip I had to wait over an hour for the driver and I had a prepaid reservation to be picked up. They charged the gratuity up front If your time is valuable don't use this service. Spend the extra few dollars to get reliable service.

Super Shuttle has made some much needed improvements in their coordination of services. They follow through to the end with your reservation that was made. They inform drivers of who you are and inform you of your driver’s name, which is appropriate. They also give you a reservation ticket receipt which also indicates to the passenger that all pertinent information is correct. I was pleased with my ride today.

super Shuttle is great and dependable for getting to the airport. they are not so good at picking you up from a flight. i suppose this is because flights can be delayed.

Used the ride share option and very happy with the service and cost. Good value! Plan to use this option again on my next trip.

While we arrived safely at the airport and the driver was responsible with his vehicle, the van was late to pick up our party. The driver chose a route much longer than the route we normally us. We received a text alert that the driver had arrived when he was no where in sight. We almost missed our flight and were too late to check baggage. We had to trash about $100 in liquids that we were not able to check. So disappointed.

Booked a van to airport in Salt Lake City several days before departure. Verified reservations day before as we did not receive a reminder. Van NEVER showed up and Utah dispatch would not pick up their phone ... we tried for an entire hour! Do Not use this company!

Courteous driver, very helpful and drove safely. He came 20min early so we felt bad for him to wait and so we rushed. They notified us 2hrs before (@1:56am) but I was soundly sleeping at that hour and did not get the notice in time. By the time I read the text, the driver was 5min away! It turned out fine though and I rather him be early than late!!!😉

They cancelled on me 30 minutes before pick up. I had to scramble to get an alternative. Said they had no vehicles and overbooked... Not happy. Hoping Lyft will get here on time for me to catch my flight.

I was there on Saturday afternoon on 3/23 and the women at the desk were very rude to a female customer who was in a wheelchair and needed assistance. The woman was confused about who and how much she had to tip the gentleman who brought her from the plane, to baggage claim and then to the Super Shuttle area. The customer stated loudly that she didn't have money to tip everyone. The women at the desk berated her and told her she was rolled down to the shuttle area so she shouldn't complain about tipping. Admittedly the customer was loud but she was also concerned about costs and having enough for the ride. Clearly the customer was confused and maybe not operating at 100% at the time. I actually tipped the guy for her.The women behind were very rude and demeaning and could benefit from customer care and service training. Because of the bad treatment of the other customer, I hired a much more expensive car service instead of using Super Shuttle for the return trip. I will not be using them again. I kept thinking about that being a loved one of mind and the kind of horrible treatment they would have received. Empathy goes a long way. Zero stars!!!!!!!!