We booked them for transportation from LAX to our hotel in Long Beach, and then from the Carnival Long Beach Cruise terminal back to LAX. The first trip, we were never assigned a driver, and then finally after waiting 45 minutes, a guy who had been waiting there for his passengers for about 20 minutes, gave us a ride.They seemed very unorganized on our first trip and left us with a sour feeling towards their service, but figured we would still give them a chance for our return trip. When it came to pick up from the cruise Terminal, they assigned us a pick up time of 10:50am, when our flight is scheduled for 2:10. We were not able to choose a pick up time. They assign it for you, and apparently you can not change it We tried to chat and call to see if we could get an earlier ride as one, we would have had to wait outside for 3.5 hours, and two didn't feel like we would make our flight in time with our scheduled pick up time, and then drive time. They claimed to have absolutely no way to get us an earlier ride, but "guaranteed" we would still get there on time. We asked if they could guarantee they would be there right at 10:50, like scheduled, and they couldn't. Also they said we could have to wait up to 45 minutes before leaving, for other passengers. So therefore they couldn't guarantee anything! When we then asked to cancel, they told us we couldn't get a refund, that we needed to cancel at least 6 hours before our scheduled pick up time. That would mean, when we were in international waters, with no phone service, and asleep at 2:50am, we would have already had to know they weren't going to be reliable, or even care to try to get us to our flight in plenty of time. The driver we had on the first trip was nice, and we felt safe, but their customer service has much to be improved on!
23 January 20